For this year’s Summit on Customer Engagement we refreshed and revamped our infamous Good Reference Guide – our very own reference pro’s survival guide. If you weren’t at the event and would like to see a copy, please let us know and we’ll pop one in the post.
60 per cent of business decision makers say the Internet and email is the best way to reach your customers as it is targeted and relevant to them. So how do you engage your audience? The e-comms team have put together seven top tips how to improve your open and
Making the most of your customers is often not seen as a top priority but maybe it should be. It seems so simple but many companies forget that listening to their customers is paramount to building loyalty – ergo growth. Feedback enables a business to get closer to its customers.Get